8l9 Privacy Policy

1 Information We Collect

When you interact with the 8l9 platform — whether by registering an account, making a deposit, placing a bet, or contacting support — we collect certain personal data. The categories of data we collect, and the circumstances in which they arise, are described below.

Account Registration Data

When you create a player account on 8l9, we collect the following information: your full legal name, date of birth, residential address (including city — for example Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), a valid email address, and a contact mobile number. This information is required to establish and maintain your account, to verify your identity, and to comply with our age verification and responsible gaming obligations.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents including your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a recent utility bill or bank statement. These documents are used exclusively for identity and age verification and are stored securely in accordance with Section 5 of this Policy.

Payment and Transaction Data

When you make a deposit or request a withdrawal on 8l9, we collect transaction metadata including the payment method used (for example bKash, Nagad, Rocket, or Upay), the transaction reference number, the amount in BDT, and the date and time of the transaction. We do not store full mobile banking PINs, full card numbers, or online banking passwords. Payment credential data is handled directly by the respective payment service provider.

Platform Usage Data

We automatically collect certain technical and behavioural data when you use the 8l9 platform, including your IP address, device type and operating system, browser type and version, pages visited, games played, session duration, and betting history. This data is used to personalise your experience, to detect and prevent fraud, and to improve the platform.

Communications Data

If you contact our support team via live chat or email, we retain a record of that communication including the content of your messages, the date and time of contact, and any resolution or outcome. This data helps us maintain service quality, resolve disputes, and improve our support processes.

Summary of Data Categories

2 How We Use Your Data

8l9 processes your personal data only where a lawful basis exists for doing so. The primary lawful bases we rely on are: performance of a contract (operating your player account), compliance with legal obligations (KYC, age verification, anti-money-laundering), legitimate interests (fraud prevention, platform security, service improvement), and in certain cases, your explicit consent (for example, optional marketing communications).

Account Management and Service Delivery

We use your identity, contact, and financial data to create and maintain your account, to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer, to display your game history and balance, and to provide the full range of casino and sports betting services available on 8l9. Without this data, we cannot provide you with a player account.

Identity Verification and Fraud Prevention

Your KYC documents and technical data are used to verify that you are who you claim to be, that you meet the 18+ age requirement, and that your account activity is consistent with legitimate personal use of the platform. We use automated and manual processes to detect suspicious activity, duplicate accounts, bonus abuse, and other forms of fraud. Where fraud is suspected, we may suspend your account pending investigation.

Responsible Gaming Monitoring

8l9 uses your usage data and betting history to monitor for signs of problem gambling behaviour. Where patterns of play suggest a player may be experiencing difficulties, our responsible gaming team may reach out proactively to offer support tools including deposit limits, cooling-off periods, and self-exclusion. This processing is carried out in the interest of player welfare and is a core part of 8l9's responsible gaming commitment.

Customer Support

Communications data is used to respond to your support queries, to resolve disputes, and to maintain a record of interactions that may be referenced in future contacts. Support records are retained for a minimum of two years following account closure.

Platform Improvement and Analytics

Aggregated and anonymised technical and usage data is analysed to understand how players use the 8l9 platform, which features are most valued, where friction occurs in the user journey, and how the platform can be improved. This analysis does not identify individual players and is used solely for internal product development purposes.

Legal and Regulatory Compliance

We may process and retain your data as required to comply with applicable laws and regulations, including anti-money-laundering obligations, financial record-keeping requirements, and any lawful order issued by a competent court or regulatory authority in Bangladesh.

3 Data Sharing and Third Parties

8l9 does not sell, rent, or otherwise trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Game Technology Providers

To deliver the games available in the 8l9 lobby — including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — certain session and account data is shared with the relevant game provider. This typically includes a session token and anonymised player identifier. Full identity data is not shared with game providers.

Payment Service Providers

To process deposits and withdrawals, 8l9 shares relevant transaction data with the payment service providers you select, including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Each payment provider operates under its own privacy policy and data protection framework. 8l9 is not responsible for data handling practices at third-party payment providers.

Identity Verification Services

In some cases, 8l9 uses third-party identity verification services to assist with KYC processing. Where this occurs, only the specific documents and data required for verification are shared, and the third-party provider is contractually bound to handle that data securely and to use it only for verification purposes.

Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh where we are legally required to do so by a valid court order, statutory obligation, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.

4 Cookies and Tracking Technologies

8l9 uses cookies and similar technologies (including local storage and session tokens) to operate the platform effectively, to keep you logged in during a session, to remember your preferences, and to gather aggregated analytics data. This section explains the types of cookies we use and how you can manage them.

Strictly Necessary Cookies

These cookies are essential for the 8l9 platform to function. They maintain your login session, preserve your account state between page loads, and support security features such as CSRF protection. Strictly necessary cookies cannot be disabled without rendering the platform inoperable. No consent is required for their use as they are technically required to deliver the service you have requested.

Functional Cookies

Functional cookies remember your preferences on 8l9, such as your preferred language setting (English), your most recently used game categories, and your display preferences. These cookies improve your experience but are not strictly required for the platform to work. You may disable functional cookies through your browser settings, though doing so may affect some personalisation features.

Analytics Cookies

We use analytics cookies to collect aggregated, anonymised data about how players navigate and use the 8l9 platform. This data helps us understand which sections of the platform are most used, where players encounter difficulty, and how we can improve the overall experience. Analytics data does not identify individual players and is never shared with advertising networks.

Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging in to your 8l9 account. For guidance on managing cookies in your specific browser, refer to your browser's official help documentation.

5 Data Security and Storage

8l9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly in line with current best practices in data security.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and the 8l9 platform is encrypted using SSL/TLS protocols. The padlock icon visible in your browser address bar confirms that your connection to 8l9 is encrypted.
• Encrypted Data Storage: Sensitive personal data held on 8l9 servers — including identity documents and account credentials — is stored in encrypted form. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data is restricted to authorised 8l9 personnel who require it to perform their job functions. All staff with access to personal data are trained in data protection obligations and are bound by confidentiality agreements.
• Intrusion Detection: 8l9 operates continuous monitoring systems to detect and respond to potential security incidents, including unauthorised access attempts, unusual login patterns, and suspicious transaction activity.
• Regular Security Audits: Our platform and data infrastructure undergo periodic security reviews and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Where Your Data is Stored

Personal data collected by 8l9 is stored on secure servers. Where data is processed or stored outside Bangladesh, for example in connection with game provider infrastructure, 8l9 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Data Breach Procedures

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 8l9 will notify affected individuals without undue delay. Notification will be made to the email address registered on the affected account and will describe the nature of the breach, the data involved, and the steps 8l9 is taking in response.

6 Your Data Rights

As a player on 8l9, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or by emailing [email protected] (plain text — not a link). We will respond to all data rights requests within 30 days.

• Right of Access: You may request a copy of all personal data that 8l9 holds about you. We will provide this in a commonly used electronic format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly in your account settings, or contact support for more complex corrections.
• Right to Erasure: You may request that 8l9 delete your personal data. We will honour this request where the data is no longer required for the purpose for which it was collected, subject to any overriding legal obligations to retain records (for example, financial transaction records required to be kept for statutory periods).
• Right to Restrict Processing: You may ask 8l9 to restrict the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
• Right to Data Portability: Where data has been processed on the basis of your consent or a contract, you may request that 8l9 provide your data in a structured, machine-readable format that you can transfer to another service provider.
• Right to Object: You may object to the processing of your personal data where 8l9 relies on legitimate interests as its lawful basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — for example, for optional email communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

7 Data Retention Policy

8l9 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable laws and regulations. The following retention periods apply:

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes.

8 Updates to This Policy

8l9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable laws. When material changes are made, we will notify registered players by sending a notification to the email address on file and by displaying a prominent notice on the 8l9 platform for a minimum of 14 days following the update.

The effective date at the top of this Policy indicates when the current version was last reviewed and published. We encourage you to review this Policy periodically to stay informed about how 8l9 protects your data. Your continued use of the platform following notification of any update constitutes your acceptance of the revised Policy.

If you have questions, concerns, or complaints about how 8l9 handles your personal data, or if you wish to exercise any of your data rights described in Section 6, please contact our support team directly. We are committed to resolving all privacy-related concerns promptly and transparently.